Customer Service Specialist

Location: Johannesburg / Gauteng

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: 14081

Job Description

Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking  complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Inbound calls from customers with various questions and inquiries about Danfoss’s products and services.
  • Partnering with customers in conversation over phone or email to determine what products they need and when.
  • Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
  • Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
  • Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
Background & Skills

The ideal candidate possesses these skills. 

  • 3+ years’ work experience within a manufacturing company preferred.
  • 2+ years’ Call Center or Contact Center experience.
  • Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
  • Sensitive to customers’ needs and able to create good dialog with customers.
Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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About company

The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to these challenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.
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