Job Description

Danfoss, a leading global supplier of Climate Solutions, has an opening for an OEM Account Manager that will be responsible for managing and developing existing OEM customers for Danfoss Industrial Refrigeration sales team in North America. With a focus on supporting the day-to-day sales and coordination of large OEM customers, developing close customer relationship and partnership to integrate new product roll-out within the OEM account. In addition, working closely with Global Key Account Manager to support growth initiatives of Danfoss Climate Solutions. The OEM Account Management Team will also support OEM Account Management with new product releases, technical literature, and supporting product material. This position works together with North American sales management, inside sales, and customer service to realize the overall sales objectives and business development plan for the OEM customers. The OEM Account Manager will report directly to the Director of Sales of Industrial Refrigeration in North America.

Job Responsibilities

OEM Customer Support:
• Work closely with customer service team and fulfillment to ensure OEM customer orders and requirements are being met on a timely manner. Support customer service with pricing and product selection based on application specification.
• Develop business relationship with OEM customer engineering team. Coordination of large project proposals (new builds), and work with RSM’s that all Danfoss solutions are presented in proposal (Valves, Heat Exchangers, Automation and Controls, etc.).
• Application support coordination with Tech Support to provide OEM customers with product sizing by utilizing Danfoss quoting tools (DIRQuote and HEXACT), to ensure Danfoss products meet the intent of the specification.

Product Portfolio Coordination:
• Work with product management and engineering to drive timely phase in / phase out of portfolio changes with existing OEM customers.
• Supports / coordinates with on-line training, education, and technical support to OEM customers.
• Will also support sales management with identifying new product opportunities and application requirements for the OEM customers.

Contacts / Work Location / Travel

High level of contact with Danfoss Global Key Account Managers and the OEM customers. Works closely with Danfoss Director of Sales, from Industrial Refrigeration business area, supply chain personnel, global engineering / product management.

Job location may be either remote and or work from the Danfoss facility in Baltimore, MD.

Travel requirement of 25% domestic travel for customer meetings at the OEM customers offices, trade shows and exhibitions.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills:

• BA or BS equivalent in engineering or business from a four-year college or technical school.
• 5 + years’ experience in Industrial Refrigeration, new business development, technical inside sales environment, demonstrating achievement of sales results with revenue growth and customer satisfaction.
• Technical Acumen: Solid working knowledge of industrial refrigeration systems and their associated components to enable value propositions of various system solutions (refrigerants, controls, defrost, etc.), to be discussed with customers.
• Business Acumen: Ability to quickly assess and understand the specific customer’s challenges and future needs. Have awareness of the competition, and other market influencers. Occasional international coordination with stakeholders within Danfoss.
• Teamwork: Self-starter yet good team player who can work with little supervision and with passion for servicing customers
• Driving for Results: Solid organization skills, able to prioritize and meet deadlines, able to work with sales team / customer service representatives to support customers and projects.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the public.
• Proficiency in MS Office including Excel, Word and Power Point required. Previous experience with SAP is a strong plus.
• Travel 30% within the sales region

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.